Return Policy
At [Your Store Name], we want you to be completely satisfied with your purchase. If you're not fully happy with an item, we offer a straightforward return policy to make the process as easy as possible. Please read our return policy below to understand your options.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within [number of days] days of the date of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Items that are marked as "final sale" or "non-returnable" are not eligible for return.
2. How to Return an Item
To return an item, please follow these simple steps:
- Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate the return.
- Provide your order number, a description of the item, and the reason for the return.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Package the item securely and attach the return shipping label provided.
- Send the package back to us using the return shipping label.
3. Refunds and Exchanges
Once your return is received and inspected, we will process your refund or exchange as follows:
- Refunds: Refunds will be issued to the original payment method. Please note that it may take [X] business days for the refund to appear in your account, depending on your payment provider.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please specify the details when you contact customer service. Exchanges are subject to product availability.
4. Shipping Fees
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping costs.
5. Non-Returnable Items
Some items cannot be returned. These include:
- Gift cards
- Personalized or custom-made items
- Items marked as "final sale" or "non-returnable"
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or full refund as appropriate.
7. Return Address
All returns should be sent to the following address:
[Your Company Name]
[Your Address]
[City, State, ZIP Code]
8. Contact Us
If you have any questions or need assistance with a return, please contact our customer service team:
Email: [Your Email Address]
Phone: [Your Phone Number]